Terms & Conditions — Spartans EDU

Terms & Conditions

Version 1.0 — Effective date: 13 October 2026

These Terms & Conditions (“Terms”) set out the agreement between you and Spartan Education Services Ltd, trading as Spartans EDU (“we”, “us”, “our”), when you purchase, access, or use an online course, membership, programme, assessment, certification, or related service through spartans-edu.org or the Spartans EDU Course Platform (“the Platform”).

These Terms should be read together with our:

By creating an account, purchasing a Course, or accessing Course Content, you agree to these Terms. If you do not agree, do not create an account or make a purchase.

Who we are

Spartan Education Services Ltd
Trading as: Spartans EDU
Company number: 13072345
Registered office: 54 Ridgestone Avenue, Bilton, Hull, England, HU11 4AJ
Support, complaints, notices, cancellation requests, and general enquiries: [email protected]

We aim to respond to support enquiries within 2 working days.

Definitions

In these Terms:

“Course” means any online course, programme, membership, workshop, assessment, certification pathway, or related digital product supplied by us.
“Course Content” means all videos, written materials, PDFs, images, audio, drills, exercises, programmes, quizzes, assessments, certificates, branding, and other content made available through the Course.
“Course Platform” means the website, membership area, app, or other system through which we provide access to the Course.
“Digital Course Content” means pre-recorded videos, downloadable or viewable materials, PDFs, and other digital content supplied through the Course Platform.
“Live Services” means live training, coaching, feedback, assessments, instructor support, or other services provided by us or our authorised instructors, where included in your Course package.
“Consumer” means an individual acting wholly or mainly outside their trade, business, craft, or profession.
“Membership” means a recurring-access product or subscription, where applicable.

Important course information

Before you purchase, the Course sales page and checkout information will set out:

The Course name and a clear description of what is included.
The total price, including VAT or other applicable taxes where stated.
Whether access is for a fixed period, subscription, or another defined period.
The minimum access period, billing frequency, and renewal date, where applicable.
Whether the Course includes Digital Course Content, Live Services, or both.
Technical and compatibility requirements.
Cancellation and refund information.

Order of documents

The Course sales page, checkout page, purchase-confirmation email, these Terms, our Disclaimer, Privacy Policy, and Cookie Policy together form the agreement between you and us.

If there is any conflict between these Terms and the specific Course package, price, access period, or features confirmed to you at checkout or in your purchase-confirmation email, the checkout confirmation or purchase-confirmation email will take priority in relation to that specific matter.

1. Eligibility and accounts

You must be at least 18 years old to purchase a Course or create an account.

If we permit access by a person under 18, a parent or legal guardian must make the purchase, accept these Terms on that person’s behalf, and remain responsible for appropriate supervision and safe participation.

You must provide accurate, complete, and current information when creating an account. You must keep this information up to date.

You are responsible for:

Maintaining the confidentiality of your login details.
Keeping your password secure.
All activity that takes place under your account.
Notifying us promptly if you believe your account has been accessed without authorisation.

You must not share your account or login details with any other person. Each account is for the use of the individual purchaser only, unless we expressly authorise a different arrangement in writing.

We may suspend or terminate an account where we reasonably believe login details have been shared, an account has been compromised, or these Terms have been breached.

2. Course access

Unless stated otherwise at checkout, your Course access begins when we confirm your purchase and continues for 12 months from the date of purchase, unless ended earlier in accordance with these Terms.

Your exact access end date will be stated in your purchase-confirmation email.

We grant you a personal, non-transferable licence to access the Course Content for your own private study only. This licence does not transfer ownership of any Course Content to you.

We will use reasonable care and skill to make the Course Platform available during your access period. We do not guarantee uninterrupted or error-free availability, including where downtime is reasonably necessary for maintenance, security, updates, or matters outside our reasonable control.

Where reasonably practicable, we will seek to minimise disruption and restore access within a reasonable time.

3. Pricing and payment

All prices are shown in GBP and include VAT or other applicable taxes where stated.

You must pay the full price for the Course at the point of purchase, unless we expressly offer a payment plan or subscription.

We accept payment through the payment methods shown at checkout, which may include Stripe and PayPal. We do not store your full card details on our own systems.

Your purchase is not confirmed until we receive cleared payment and send you a purchase-confirmation email.

We may change the price of a Course before you purchase it. Any price change will not affect a purchase already confirmed.

4. Subscriptions and automatic renewal

This section applies only where you purchase a Membership or other recurring-access product.

If your purchase includes a subscription or Membership, you agree that it will renew automatically at the end of each billing period unless you cancel before the renewal date.

The renewal price, billing frequency, and next renewal date will be shown at checkout and, where applicable, in your purchase-confirmation email or account area.

You may cancel a Membership at any time through your account settings or by contacting us at [email protected].

To avoid being charged for the next billing period, you must cancel before the renewal date. If you cancel after a renewal payment has been taken, the cancellation will normally take effect at the end of the current billing period, unless we agree otherwise or you have a legal right to a refund.

We may change the price of a Membership before a renewal date. Where required by law, we will give reasonable notice of any price change and explain how you can cancel before the change takes effect.

5. Failed payments

If a payment fails, we may:

Retry the payment.
Suspend access to the Course, Membership, or Course Platform until payment is received.
Contact you using the email address associated with your account.
Terminate access where payment remains outstanding after reasonable notice.

Where a payment plan or subscription remains outstanding, we may withhold access to Course Content, Live Services, assessments, certificates, or renewal of certification until the outstanding amount is paid.

This does not affect any legal rights or remedies available to you.

6. Cancellation rights and immediate access

If you are a Consumer, you have a legal right to cancel your purchase within 14 days after entering into the contract, unless an exception applies.

Where you expressly request immediate access to Digital Course Content before the end of that 14-day period and acknowledge that you will lose your cancellation right once supply begins, you will lose that right when supply of the Digital Course Content begins.

Where the Course includes Live Services, you may ask us to begin providing those services during the cancellation period. Where you do so, and then cancel within that period, you may be required to pay for the proportion of Live Services supplied up to the date of cancellation, where permitted by law.

Where Live Services are fully performed during the cancellation period after you have expressly requested that they begin and acknowledged that you will lose your cancellation right once the services are fully performed, you will lose the cancellation right in relation to those fully performed Live Services.

Nothing in these Terms affects any statutory rights you may have where Digital Course Content is faulty, not as described, or otherwise does not meet the applicable legal standard.

How to cancel

To exercise any applicable cancellation right, you must notify us by a clear statement—for example, by email to [email protected]—before the cancellation period ends.

You may use the model cancellation form below, but you are not required to do so.

Model cancellation form

To: Spartan Education Services Ltd, 54 Ridgestone Avenue, Bilton, Hull, England, HU11 4AJ, [email protected]

I/We hereby give notice that I/We cancel my/our contract for the supply of the following Course:

Course name:
Ordered on:
Name of Consumer:
Address of Consumer:
Date:
Signature of Consumer(s) (only if this form is notified on paper):

7. Refunds

Where a refund is due following a valid cancellation, we will make the reimbursement without undue delay and, in any event, within 14 days after we are informed of your decision to cancel, using the same payment method you used for the original transaction unless you expressly agree otherwise.

We may reduce a refund to reflect the value of Live Services already supplied, where permitted by law.

When we will provide a refund

We will provide a refund where:

You cancel within the 14-day period and have not lost the cancellation right through immediate access to Digital Course Content or fully performed Live Services.
You cancel Live Services within the applicable cancellation period before those Live Services begin.
The Digital Course Content is faulty, not as described, or otherwise does not meet the applicable legal standard.
We cancel the Course or are unable to provide access.
We agree in writing that a refund is appropriate in the circumstances.
A refund is required by law.

When we will not provide a refund

Except where required by law, we do not provide a refund where:

You gave express consent for immediate supply of Digital Course Content during the cancellation period, acknowledged that you would lose the right to cancel once supply began, and supply then began.
You have changed your mind after the applicable cancellation period has ended.
You have failed to complete a Course within your access period.
You did not use your Course access or attend Live Services.
You purchased the wrong Course but the Course Content supplied was as described and access has been provided.
You have breached these Terms and access has been suspended or terminated.
You have failed to meet the requirements for an assessment, certification, or retake.
You have requested a refund after a certificate has been issued, where the Course and assessment have been completed.
A refund would be unlawful or would conflict with applicable consumer-protection law.

Faulty or misrepresented Course Content

You may be entitled to a remedy if Digital Course Content is faulty, not as described, not fit for a purpose made known to us before purchase, not of satisfactory quality, or otherwise not in conformity with applicable legal standards.

In those circumstances, contact us at [email protected] with your name, purchase email, Course name, order reference, a clear description of the issue, and any supporting information.

Depending on the issue and applicable law, we may offer a repair, replacement, price reduction, partial refund, or full refund.

Membership renewals

If you cancel a Membership after a renewal payment has been taken, cancellation will normally take effect at the end of the current billing period.

We may provide a refund for a renewal payment where required by law, where we agree it is fair in the circumstances, or where the renewal was taken in error.

Assessment and certification fees

Assessment, certification, and retake fees are non-refundable once the assessment has begun, been completed, or a certificate has been issued, except where required by law or where we agree otherwise in writing.

If you cancel an assessment before it begins, we may offer a refund or transfer to a later assessment date, subject to the terms shown at checkout.

8. Intellectual property

All intellectual property rights in the Course Content are owned by Spartan Education Services Ltd or our licensors.

Your access licence does not transfer ownership of any Course Content to you. All rights not expressly granted are reserved.

You may make only such temporary copies as are technically necessary to access the Course through the Course Platform, together with any downloads that we expressly make available through the Course Platform for your personal private study.

You must not:

Share your login details or Course access with any other person.
Download, record, screen-record, copy, reproduce, distribute, resell, publish, or publicly display Course Content, except that you may download materials where we expressly make them available for download through the Course Platform for your personal private study.
Use Course Content to create competing training materials or instructor courses.
Use Course Content for commercial purposes without our prior written permission.
Remove, obscure, or alter any copyright, trademark, or other proprietary notices included in the Course Content.

9. Acceptable use

You agree to use the Course and Course Platform lawfully and responsibly.

You must not:

Share, transfer, sell, or otherwise make available your account or login details.
Attempt to access another user’s account.
Circumvent access controls, paywalls, security measures, or technical restrictions.
Screen-record, record, download, scrape, copy, or reproduce Course Content except as expressly permitted.
Upload malicious code, attempt to disrupt the Platform, or interfere with other users.
Use the Course Content to threaten, harass, intimidate, injure, or harm any person.
Use the Course Content to encourage or assist unlawful activity.
Use Course Content for unlawful purposes or outside its intended lawful personal self-defence purpose.
Impersonate us or claim to be an authorised, endorsed, accredited, or certified Spartans instructor without our express written confirmation.

We may investigate suspected breaches and may suspend or terminate access where these Terms are materially breached.

10. Teaching others

The Course is provided for your personal development and private study only.

Nothing in these Terms permits you to share, publicly demonstrate, reproduce, distribute, teach, or use Course Content for instruction without our prior written permission and, where applicable, a current valid instructor certification issued directly by Spartans KM International.

You must not represent that you are authorised, endorsed, accredited, or certified by Spartans KM International / Spartans EDU unless we have expressly confirmed this in writing.

11. Assessments and certification

Where a Course includes an assessment, examination, practical assessment, or certification pathway, we will set out the pass requirements, assessment method, and any retake rules before or during the Course.

Certification may be awarded only where you:

Meet the applicable enrolment and eligibility requirements.
Complete the required Course Content, training, or Live Services.
Pass the required assessment or practical assessment.
Meet any attendance, participation, safety, or conduct requirements.
Pay all applicable fees in full.

We may set a reasonable time limit for completing an assessment or certification pathway. Where a retake is permitted, we may charge a retake fee where this was made clear before purchase.

We may refuse, withhold, suspend, or revoke a certificate where:

You have breached these Terms.
You have cheated, plagiarised, misrepresented your identity, or obtained an unfair advantage.
You have shared assessment materials or certification content.
You have used the certification or Spartans branding in a misleading or unauthorised way.
You have failed to maintain the required standard of conduct, safety, or professional integrity.
We reasonably believe that issuing or continuing certification would be unlawful, unsafe, or likely to mislead the public, or that you have engaged in serious conduct materially inconsistent with the safety, professional-integrity, or certification standards communicated to you.

Except where immediate action is reasonably necessary for safety, fraud prevention, or legal reasons, we will tell you the reason for the proposed action and give you a reasonable opportunity to respond.

Where a certificate is revoked, we may withdraw access to certification materials, remove certification status, and require you to stop representing yourself as certified by Spartans KM International / Spartans EDU.

12. Changes to the Course

We may update the Course to reflect legal, regulatory, security, technical, or operational requirements, or to improve its content.

We will not materially reduce the core content or functionality you paid for unless reasonably necessary because of legal, regulatory, security, technical, or operational requirements, or because equivalent or improved replacement content is provided.

Where a change is likely to materially and adversely affect your access to, or use of, the Course, we will give reasonable notice where practicable and explain the nature of the change.

Where required by law, you may have rights to end the contract or receive an appropriate remedy.

13. Suspension and termination

We may suspend or terminate access where you materially breach these Terms, including by:

Sharing access credentials.
Unlawfully copying, recording, or distributing Course Content.
Using Course Content for unlawful purposes.
Presenting yourself as an authorised or certified Spartans instructor without a valid certification.
Failing to pay amounts due.
Engaging in abusive, threatening, discriminatory, or unlawful conduct towards our staff, instructors, or other users.
Attempting to circumvent security controls or access restrictions.

Where the breach can reasonably be remedied, we will normally give you notice and a reasonable opportunity to remedy it before terminating access.

We may terminate access immediately where the breach is serious, unlawful, involves fraud, threatens the safety of others, or risks serious damage to our business or reputation.

This does not affect any rights or remedies available to you by law.

14. Physical training and safety

The Course may include physical self-defence training, exercises, drills, and techniques. You must read and follow our Disclaimer, Assumption of Risk & Terms of Use before participating.

You are responsible for deciding whether participation is appropriate for you, training safely, following our safety instructions, and seeking medical advice where necessary.

We do not guarantee that any technique, concept, or skill taught in a Course will be effective in any particular real-life situation.

15. Limitation of liability

Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence.
Fraud or fraudulent misrepresentation.
Any liability that cannot lawfully be excluded or restricted.

Subject always to the preceding provisions of this clause and to the fullest extent permitted by law, our total aggregate liability arising out of or in connection with the Course shall not exceed the amount paid by you for the Course giving rise to the claim.

This limitation does not apply where it would unlawfully exclude or restrict a Consumer’s statutory rights or remedies.

Subject always to the preceding provisions of this clause and to the fullest extent permitted by law, we are not liable for:

Loss of profit, revenue, business, opportunity, goodwill, or anticipated savings.
Indirect, special, or consequential loss or damage.
Loss or corruption of data.
Losses arising from your failure to follow instructions, safety guidance, or technical requirements.
Losses arising from your misuse of the Course Content.
Losses arising from events outside our reasonable control.

16. Complaints

If you are unhappy with the Course, Platform, or our service, please contact us first at [email protected].

We will acknowledge your complaint within 2 working days and aim to resolve it promptly and fairly.

Nothing in these Terms affects your statutory consumer rights.

17. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction over disputes arising in connection with the Course, Platform, or these Terms, except where mandatory law gives a Consumer the right to bring proceedings in the courts of their country of residence.

Nothing in these Terms deprives a Consumer of protections that cannot lawfully be excluded under the law of their country of residence.

Acceptance

By creating an account, purchasing a Course, or accessing Course Content, you confirm that you have read, understood, and agree to these Terms & Conditions.

At checkout and account creation, you must actively confirm your acceptance using the following unticked checkbox:

☐ I have read and agree to the Terms & Conditions and the Disclaimer, Assumption of Risk & Terms of Use. I confirm that I have read the Privacy Policy and Cookie Policy.

For immediate access to Digital Course Content:

☐ I expressly request immediate access to Digital Course Content before the 14-day cancellation period ends and acknowledge that, once supply begins, I will lose my right to cancel.

For Course packages that include Live Services:

☐ I expressly request that any Live Services included in my Course package begin before the end of the applicable 14-day cancellation period. I understand that, if I cancel after Live Services have begun, I may be required to pay for the proportion of those services provided up to the date of cancellation, where permitted by law. I also acknowledge that, once the relevant Live Services have been fully performed, I will lose my right to cancel those fully performed services.

Your acceptance will be timestamped and recorded when you proceed.